General Information
Type of contract
Traineeship
Who can apply?
EU nationals eligible for our traineeship programme
Grant
The trainee grant is €1,170 per month plus an accommodation allowance (see further information section)
Working time
Full time
Place of work
Frankfurt am Main, Germany
Closing date
18.09.2023
Your team
You will be part of the Infrastructure and Operations Services Division in the Directorate General Information Systems. Our Directorate General provides the European Central Bank (ECB) with the IT systems it needs to keep prices stable and safeguard the financial system. We focus on delivering IT projects on time and within budget, maintaining stable IT operations, ensuring the highest levels of cybersecurity and resilience, and exploring innovative technologies with added business value.
In your role as a trainee, you will help manage the ECB’s IT infrastructure and ensure all relevant systems and applications are updated regularly and run smoothly. In addition, you will contribute to designing, implementing and maintaining the technical services that support applications used by the ECB and European System of Central Banks, while also providing our internal customers with communication and collaboration tools on various platforms and devices.
The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.
Your role
As a trainee in the Directorate General Information Systems, you will be matched to a pathway – based on your interests and your skill-set – within one of the following teams in the Infrastructure and Operations Services Division.
- The Systems Services team is the hub for all IT services at the ECB. You will interact with many different teams and customers, be exposed to different perspectives, and learn what happens behind the scenes when it comes to major IT applications. You will also assist in the creation and updating of service documentation, including standard operating procedures, work instructions and articles. You will have the opportunity to bring your fresh perspective to directory services, certificate services, service management and Unix-based statistical data processing.
- The Platform Services team develops systems that form the basis for all other ECB IT services. These include the server hosting platform, standardised databases, monitoring and alerting systems, network systems and automation. You will help enhance our automation capabilities by developing guides and workflows. You may also assist our migration to cloud-native technologies and help extend our tools coverage into the public cloud.
- The End User Services team shapes the end-user experience at the ECB and has developed several solutions to leverage productivity and collaboration in a hybrid workplace environment in addition to maintaining end-user equipment (such as laptops, screens, headphones, smartphones, etc.) You will help provide our organisation with a highly customised digital workplace. You may also help configure, test and document a new video conference solution or support the ECB-wide implementation of a new telephone system.
- The Delivery Services team controls the service quality of our external IT service providers. We work with sophisticated tools to measure service performance and continuously make improvements. You will help with data analysis and visualisation aspects of our IT service management tools, work on agile delivery methods and further align the ECB with best DevOps practices.
Our traineeship programme gives you:
- a chance to immerse yourself in the ECB’s IT infrastructure and gain first-hand experience of a department delivering high-quality IT services and projects;
- individualised assignments, taking your development needs into account;
- challenging tasks for you to hone your analytical, technical and business skills;
- mentors and leaders willing to share their experience with you.
Our traineeships offer you excellent opportunities to gain insights into the way the ECB works, acquire hands-on experience in an area of interest to you and put your theoretical knowledge into practice. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.
Qualifications, experience and skills
Essential:
- a bachelor’s degree or higher in computer science, computer engineering, business informatics or any of the STEM (Science, Technology, Engineering and Mathematics) disciplines;
- a sound understanding of IT and business processes;
- a sound theoretical background in IT support, hardware rollout or related topics;
- a good understanding of Windows Operating Systems (Windows 10 or 11, IoT);
- a good understanding of IT service management and Information Technology Infrastructure Library (ITIL) practices;
- an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.
Desired:
- a basic understanding of at least one of the following technologies:
- system administration on Windows or Linux systems (e.g. PowerShell);
- cloud device management solutions (Microsoft Endpoint Manager/Manage Engine), application installation troubleshooting and bug fixing;
- Core infrastructure (Active Directory, Azure AD, Citrix, Microsoft Virtual Desktop and Certificate Authority);
- Microsoft 365 suite (Office, Power BI, SharePoint and OneDrive);
- Automation tools, cloud technologies (Amazon Web Services or Azure) or software delivery tools (e.g. Terraform, Ansible, GitLab and Artifactory);
- Communication or collaboration solutions (e.g. Confluence, Microsoft Teams, Cisco Webex, Miro and wikis);
- Data analysis and visualisation techniques, including the use of related tools (e.g. Tableau and Power Apps);
- Data modelling in configuration management solutions (e.g. Micro Focus UCMDB);
- ITIL process flows and ticket management in IT service management tools (e.g. Micro Focus Service Manager and ServiceNow);
- knowledge of project management, agile or DevOps delivery methods or the ITIL framework.
You are curious and eager to learn, and want to further develop your ability to analyse complex information. You are keen to collaborate with others, pursue team goals and learn from other people’s diverse perspectives. You strive to know and anticipate stakeholder needs, and will signal any need for change and propose alternative solutions.
You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe. You are keen to be part of our team and to use your skills and competencies to achieve the aims of this position.
Further information
Traineeship of between 3 and 12 months in total.
For additional information on this specific vacancy, you can speak to Rosario Percannella, on +49 (0)69 1344 5991 between 14:00 and 15:00 on Thursday, 7 September 2023.
Application and selection process
The recruitment process for this position will include an online interview.
Further information on
how to apply is available on our website.
If you are not selected for this position but are still considered suitable, you will be placed on a reserve list for 12 months from the closing date for applications, from which you might be considered for other traineeship positions within the ECB.
