General Information
Type of contract
Fixed-term contract, which may be extended subject to individual performance and organisational needs
Who can apply?
EU nationals
Salary
F/G (bracket 2 - step 1) full time monthly net salary: €6,032 plus benefits, for further information see
what we offer.
Working time
Full time
Place of work
Frankfurt am Main, Germany
Closing date
05.11.2021
Your team
You will be part of the Governance and Transformation Services Division, which acts as a cross-functional service platform under the management of the Chief Services Office (CSO). The CSO units comprise more than 800 staff who provide internal administration, human resources, information systems and financial/budgetary services to the ECB.
In your role as Service Optimisation Expert, you will be part of a team of around 50 members of staff who provide horizontal services in the areas of communication, service design, delivery and optimisation, and financial, performance and quality management. We are currently striving to transform our overarching working practices by fostering collaborative and cross-functional approaches with a strong focus on people, flexibility, learning and results.
This position is in the Division’s Service Optimisation team. You will join a dynamic multi-skilled team of experts who seek to continuously improve their services, both across the CSO units and beyond, and to optimise and innovate in terms of the way that the organisation operates.
We offer excellent opportunities to challenge yourself in new tasks and combine your knowledge of lean management with creativity in order to ensure the success of the lean programme.
We are seeking to fill an expert position to foster the success of our lean programme and to further promote awareness and application of lean principles and practices throughout the bank through our lean community, lean academy and other such channels.
The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.
Your role
As a Service Optimisation Expert in lean management you will:
- further develop and implement the ECB’s lean management framework, which aims to improve and/or re-engineer services, with a focus on people, tools, processes and products;
- engage with other CSO units, as well as other business areas throughout the bank, to provide training and coaching in leveraging lean management techniques so as to increase value added for customers by adopting lean approaches;
- maintain and develop further our lean academy by training individuals and teams at white, yellow and green belt level, as well as by defining, steering and coaching lean projects that deliver tangible results;
- contribute to identifying opportunities for new and optimised services;
- participate in and lead squad improvement initiatives together with groups of multi-skilled experts;
- foster the ECB’s lean community by preparing lean conferences and workshops to foster knowledge-sharing and experience inside and outside the ECB.
The position offers you excellent opportunities to develop current best practice for business change and to challenge ideas about what is possible and how things are done, at the same time as developing new ideas and greater knowledge in the areas of lean management and service optimisation. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.
Qualifications, experience and skills
Essential:
- in addition to the above, a minimum of seven or more years’ experience in leading lean projects, and ideally, at least five years’ professional experience in service design, performance and optimisation within internal administration services;
- hands-on professional experience in lean management and in the rollout of lean management programmes, with a proven track record in delivering business value and waste reduction;
- sound conceptual, facilitation and design skills, with a strong focus on customer orientation and team collaboration;
- an understanding of the concepts of service landscape, service catalogue and service delivery models;
- black belt certification in lean management, supported by a portfolio of lean projects,
- experience in designing and delivering lean training programmes, including coaching team members;
Desired:
- knowledge of service provisioning (e.g. service-level management, contract administration and financial matters);
- professional experience in service design and design-thinking.
You engage collaboratively with others. You analyse complex information effectively and can evaluate different views to arrive at solutions. You pursue team goals and can draw on the strengths of a diverse team to get the best results. You facilitate change and can articulate strategic priorities and scenarios for your team.
You are motivated to be part of our team and to develop and use your skills and competencies to achieve the objectives of this position.
Further information
Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.
The formal title for this position will be Senior Organisational Solutions Expert.
For additional information on this specific vacancy, you can speak to the hiring manager, Scott Standen, on +49 (0)69 1344 7714 between 12:00 and 13:00 on Thursday, 21 October 2021.
Application and selection process
The recruitment process for this position will be conducted remotely. It will include written exercise, a presentation and interviews.
