Vendor Management Expert

CSO/Gov. &Transform.Services
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General Information

Type of contract Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs

Who can apply? EU nationals

Salary F/G (2) (minimum full time monthly net salary €5,532 and benefits, see further information section)

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 13.01.2022

Your team

You will be part of the Governance and Transformation Services Division, which acts as a cross-functional service platform under the management of the Chief Services Office (CSO). Consisting of over 800 staff, the CSO delivers internal ECB services in administration, human resources, information systems and finance. 

Our Division has over 50 staff providing bank-wide services in the areas of communication, service delivery and optimisation, financial management, vendor management and quality management. We are currently working on transforming working practices across the CSO, fostering collaborative and cross-functional approaches with a focus on people, flexibility, learning and results.

In your role as Vendor Management Expert, you will be part of a team of 13 members of staff responsible for managing the ECB’s catalogue of internal services, helping business areas manage, monitor and analyse the performance of their internal services as well as assisting them with strategic sourcing, contract management and vendor relationship management.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As a Vendor Management Expert you will:
  • manage a portfolio of vendors and contracts in the area of facility management, in close collaboration with the staff and management of Directorate Administration;
  • engage and collaborate with Directorate Administration staff and management along the complete lifecycle of the contracts included in your portfolio, from the sourcing strategy phase, through the contract implementation phase to the renewal or termination of contracts;
  • actively contribute to the development of data analytics in the area of vendor and service management;
  • improve the efficiency and the impact of the contract and vendor management services offered by the Governance and Transformation Services Division to Directorate Administration.

The position offers you excellent opportunities to gain greater experience in the fields of sourcing and vendor management, as well as to improve the governance of services across the ECB. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

  • a master’s degree or equivalent in engineering, computer science, business administration or another relevant field (click here for details on degree equivalences);
  • in addition to the above, at least seven years of hands-on experience in the areas of sourcing, contract and vendor management, including contract administration, performance and risk management;
  • experience in using data analytics to assess contract, vendor and service performance with a view to making actionable and plausible recommendations for improvement;
  • a proven ability to negotiate and conclude agreements with internal stakeholders and vendors;
  • knowledge of current market practices and trends, vendors (including practical aspects such as pricing models, service delivery, performance management, and/or relevant innovations in the field of facility management);
  • proven experience and a strong interest in customer service;
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for languages. 

  • an intermediate (B1) command of German;
  • experience in or knowledge of the financial aspects of contract and vendor management;
  • experience in the management of multi-supplier landscapes where several vendors need to collaborate to deliver a specific service to their shared customer.
You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe. You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

Further information

The formal title for this position will be Senior Vendor Management Expert.

For additional information on this specific vacancy, you can speak to Ezequiel Gomez, on +49 (0)152 2173 1444 between 12:00 and 13:00 on Wednesday, 22 December

Application and selection process

The recruitment process for this position will be conducted remotely. It will include a written exercise, a presentation and an interview. 

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of how we hire), from which you might be considered for similar positions within the ECB.

Find out how to apply for a position at the European Central Bank. Read more about joining us.