Traineeship in the Governance and Transformation Services Division

CSO/Gov. &Transform.Services

General Information

Type of contract Traineeship

Who can apply? EU nationals eligible for our traineeship programme

Grant The trainee grant is €1,170 per month plus an accommodation allowance (see further information section)

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 01.11.2022

Your team

You will be part of the Service Optimisation team in the Governance and Transformation Services Division, which acts as a cross-functional service platform providing colleagues across the ECB with innovative best practices, methodologies and tools to ensure service excellence in their key activities.
In your role as Service Optimisation trainee, you will work in a fast-paced environment and gain insights into a broad range of topics and initiatives in fields like service design and optimisation, customer centricity, agile, transformational support and hybrid working, among others.
You will be part of a diverse and dynamic eight-strong team that seeks to achieve  continuous innovation, quality improvement, efficiency and agility across all services offered by the units reporting to  the Chief Services Office areas and beyond.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As a Service Optimisation trainee, you will:
  • support service design and optimisation initiatives;
  • help to create presentations and other visual materials by brainstorming the underlying storyline, choosing the right content to cover and proposing an appropriate framework, designing a structured outline and conceptualising key messages;
  • realise the conceptual proposal by creating reader-friendly, informative and impactful presentations and/or other visual materials to present and promote the team’s service offer, as well as Division initiatives, to stakeholders across the ECB;
  • contribute to workshops, initiatives, roadshows and other events by drafting and preparing relevant supporting materials and facilitating the discussion and collection of input;
  • apply quantitative and qualitative thinking to analyse problems, present results and propose solutions;
  • prepare documentation to support the development of team services;
  • identify potential customers/target audiences, conduct research on stakeholders and jointly identify topics for supporting initiatives.

This traineeship offers you excellent opportunities to gain insights into service design and optimisation practices, customer centricity, design thinking techniques and agile methodologies and to put into practice and further grow your communication, facilitation and problem-solving skills. You will have the chance to support and shadow experienced team members – including a buddy who will be assigned to you from day one – and benefit from their knowledge and regular feedback to help you in your professional development. You will experience a steep learning curve, gaining soft and hard skills in a fast-moving, stimulating and innovative environment.

You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

  • a bachelor’s degree or higher in business administration, marketing, public relations, economics, communications, international relations, law, political science, social psychology or a similar field;
  • experience of producing high quality communication materials, both written and visual;
  • good drafting skills and the ability to convey messages in a clear, concise and comprehensive manner and to simplify complex concepts and texts;
  • a good knowledge of the MS Office package, particularly PowerPoint;
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

  • a good knowledge of Miro or similar visual collaboration tools;
  • knowledge and experience of agile methodologies or service design and optimisation techniques.

You are curious and eager to learn, and want to further develop your ability to analyse complex problems. You are keen to collaborate with others, pursue team goals and learn from other people’s diverse perspectives. You strive to know and anticipate stakeholder needs, and will signal any need for change and propose alternative solutions.
You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe. You are keen to be part of our team and to use your skills and competencies to achieve the aims of this position.

Further information

Traineeship of six months, which can be extended to 12 months in total.
Other details on the conditions applicable to traineeships at the ECB can be found on our website.

Application and selection process

Further information on how to apply is available on our website.
The recruitment process for this position will include a remote written exercise in the pre-selection phase and – if you are invited to participate in the subsequent selection phase – an online interview. 
If you are not selected for this position but are still considered suitable, you will be placed on a reserve list for 12 months from the closing date for applications, from which you might be considered for similar positions within the ECB.