Traineeship in Lean and Quality Management

CSO/Gov. &Transform.Services

General Information

Type of contract Traineeship

Who can apply? EU nationals eligible for our traineeship programme

Grant The trainee grant is €1,170 per month plus an accommodation allowance (see further information section)

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 27.10.2022

Your team

You will join the Governance and Transformation Services Division, which acts as a cross functional service platform under the management of the Chief Services Office (CSO). The CSO is responsible for more than 800 staff delivering services in the fields of administration, human resources, IT and finance for the whole of the ECB.

Our Division has more than 70 staff providing horizontal services in the areas of communication, service delivery/optimisation, financial management, vendor and service management, and quality management. It is currently involved in efforts to transform working methods in the various business areas of the ECB, fostering collaborative and cross-functional approaches with a focus on people, flexibility, learning and results.

This traineeship opportunity is with the Division’s quality management team. You will join a dynamic multi-skilled team of experts who seek to continuously improve the services they offer, both across the CSO and beyond, and to innovate and improve ways of working. 

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As a trainee in our team, you will:
  • support and help to further develop the ECB lean management framework and the Lean Academy, which aims to improve and/or re-engineer services, taking into consideration people, tools, processes and products;
  • contribute to the identification of opportunities for new and improved services;
  • help to facilitate the ECB’s lean community, prepare lean conferences and workshops to foster knowledge and experience-sharing within the ECB and with other organisations.

The position offers you excellent opportunities to develop current practices for implementing business change and to challenge opinions about what is possible and how things are done, while also developing new ideas and knowledge in the areas of lean management and service optimisation. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

  • a bachelor’s degree or higher in business administration, finance, computer science, computer engineering or another relevant field;
  • an understanding of lean fundamentals and quality standards;
  • an advanced knowledge of the MS Office package;
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

  • knowledge of lean principles and service design concepts;
  • an understanding of the ECB’s mission, tasks and responsibilities.

You are curious and eager to learn, and want to further develop your ability to analyse complex information. You are keen to collaborate with others, pursue team goals and learn from other people’s diverse perspectives. You strive to know and anticipate stakeholder needs, and will signal any need for change and propose alternative solutions.

You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe. You are keen to be part of our team and to use your skills and competencies to achieve the aims of this position.

Further information

Traineeship of between 6 and 12 months in total. The earliest possible start date is 15 January 2023.

Other details on the conditions applicable to traineeships at the ECB can be found on our website.

For additional information on this specific vacancy, you can speak to the Team Lead, Scott Standen, on +49 69 1344 7714 between 09:00 and 12:00 CET on 5 October 2022 or between 14:00 and 16:00 CET on 7 October 2022.

Application and selection process

Further information on how to join us is available on our website.

The recruitment process for this position will include a remote written exercise and an online interview.

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list for 12 months from the closing date for applications, from which you might be considered for similar positions within the ECB.