Senior Organisational Solutions Expert - digital transformation

Experienced
CSO/Gov. &Transform.Services
3744

General Information

Type of contract Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply? EU nationals

Salary F/G (2) (minimum full time monthly net salary €5,451 and benefits, see further information section)

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 01.09.2021

Your team

You will be part of the Governance and Transformation Services (GTS) Division, which acts as a cross-functional service platform for the three service areas that operate under the ECB’s Chief Services Officer (CSO), namely the Directorates General Corporate Services, Human Resources and Information Systems.

The GTS Division provides the CSO service areas with operational support and horizontal services in the areas of communication, service delivery and optimisation, financial management and quality management. The Division uses its skills and know-how, as well as best practices, methodologies and tools, to enable the CSO service areas to focus on their core functions and perform their key activities to an excellent standard.

We are seeking to recruit an Organisational Solutions Expert – Robotic Process Automation and Intelligent Automation. In your role, you will contribute to the ECB’s internal robotic process automation project and, after its initial implementation, further develop automation in the Division’s areas of professional expertise: optimisation, finance, sourcing, and project and service management.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics

Your role

As an Organisational Solutions Expert you will:

  • engage and work with other business areas, providing advice and partnering at all levels, and design and support the implementation of digitalisation, optimisation and automation solutions using robotic process automation (RPA) and artificial intelligence;
  • produce scalable self-service solutions based on building blocks for business automation using technologies such RPA and chatbots, working with DG Information Systems and internal business areas to simplify and automate internal services;
  • foster communication across the ECB and with other organisations, ensuring knowledge exchange, and inspire ideas for new fields of automation, for example through research and interacting with customers and vendors to optimise and automate business processes;
  • design data-driven solutions by establishing patterns and identify new fields for artificial intelligence (conducting analyses, identifying trends and performing quality checks) and design the visualisation and distribution of information in various platforms and channels;
  • design workshops, training courses and tools that contribute to sharing knowledge and developing best practices in CSO service areas and across the ECB.

The position offers you excellent opportunities to develop current practice for implementing business change and to challenge opinions about what is possible and how things are done, while developing new ideas and knowledge for projects, internal services and data analytics. 

You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

Essential: 
  • a masters’ degree or equivalent in applied mathematics, digital finance or business technology management (click here for details on degree equivalences);
  • in addition to the above, at least seven years’ experience in the field of business-driven technologies, including RPA, data science, data analytics and artificial intelligence;
  • hands-on experience in driving projects end-to-end that bring automation and information insights on internal services, including rolling-out RPA solutions and information management dashboards;
  • experience in the transformation of internal services areas through digitalisation, including collecting and eliciting use cases including the use of case studies, and prototyping and designing visual dashboards;
  • hands-on experience in the application of artificial intelligence in internal services, management and administration; 
  • strong communication skills with the ability to share knowledge with experts and non-experts, presenting impactful proposals that combine business concepts and technology;
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the .
Desired: 
  • experience in developing user-side and data-driven solutions using SQL, scripting and programming languages.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to be part of our team and to develop and use your skills and competencies to achieve the objectives of this position

Further information

The contract(s) offered will be fixed-term, the appointment being for 2 years as of the exact starting date of the selected person. 

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.


The formal title for this position will be Organisational Solutions Expert.

For additional information on this specific vacancy, you can speak to Jeremías Iglesias, Advisor, GTS on +49 (0)172 210 4929 between 14:00 and 15:00 on Thursday 15 July 2021.

Application and selection process

For further information on how to join us, read more.

The recruitment process for this position will be conducted remotely. It will include a written exercise, presentation and interviews.