Operational Resilience Expert

Corporate Governance & Resilience
CSO/Operat.Risk & Bus.Continuity
You can no longer apply

General Information

Type of contract Fixed-term contract, which may be extended subject to individual performance and organisational needs

Contract end date 30.04.2022

Who can apply? EU nationals

Salary F/G (1) (minimum monthly net salary €4,914 and benefits, see further information section)

Role specialisation Operational Resilience

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 15.01.2021

Your team

You will be part of the Operational Risk and Business Continuity Management (ORM/BCM) Section, which is part of the Chief Services Office (CSO).

Our team is responsible for developing and maintaining the ECB’s operational risk, business continuity and incident/crisis management policy frameworks, supervising their implementation, and providing methodological support to business areas on related matters.
We produce a holistic risk profile for the ECB, coordinate bank-wide risk assessment updates and associated risk acceptance procedures, conduct business impact and threat analyses and oversee business continuity testing activities. In addition, we monitor and report on the status of risk mitigation measures and take part in handling and following up on high-impact incidents at the ECB. We also organise critical incident management (CIM) exercises and act as a CIM support team in crisis situations.

In your role as Operational Resilience Expert, you will work closely with ECB counterparts from various business areas and hierarchical levels, including risk coordinators, business continuity leaders and members of the ECB’s Critical Incident Management Team.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

Your role

As an Operational Resilience Expert, you will:

  • contribute to the further development, implementation and maintenance of the ECB’s ORM/BCM and critical incident management frameworks
  • perform the exercises necessary for maintaining/updating the ECB’s holistic risk profile and conduct the business impact and threat analyses and the associated reporting
  • deliver ORM/BCM training and assist in carrying out crisis management exercises
  • handle the internal loss database management, including incident review and tool maintenance
  • monitor the progress of agreed action plans and mitigation measures
  • evaluate and process requests for risk acceptance
  • contribute to maintaining the recovery site from a business perspective and handling change requests
  • contribute to the operation and maintenance of application and software tools, such as the alert and mobilisation tool
  • act as a member of the critical incident management support team in the event of an incident or crisis.

The position offers you excellent opportunities to gain hands-on experience of the operations of the second line of defence, in terms of handling non-financial risks and fostering organisational resilience.

You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills


  • a master’s degree or equivalent in business administration, operational risk, business continuity, security, audit or another relevant field (click here for details on degree equivalences)
  • in addition to the above, a minimum of two year’s relevant professional second line of defence experience in non-financial risk management or business continuity/critical incident management
  • in-depth knowledge of non-financial risk management best practices together with a good understanding of regulatory developments affecting the financial industry
  • proven track record of experience in developing and promoting resilience frameworks (comprising policy, principles, procedures and methodological approaches)
  • a strong analytical background with the ability to synthesise
  • good presentation skills
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU according to the Common European Framework of Reference for Languages.


  • relevant professional second line of defence experience in non-financial risk management or business continuity, preferably gained in a central banking environment
  • experience in successfully coordinating projects, including the ability to negotiate and conclude agreements with internal and external high level stakeholders
  • experience in the fields of information systems security and/or governance, including cyber security

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

Working modalities

To enable the Section to maintain its business continuity capabilities, you will occasionally be expected to work during non-standard working hours and work at the ECB’s standby sites.

We are willing to discuss part-time arrangements.

Further information

The contract offered will be fixed term, the appointment being until 30 April 2022.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Andreas Burgstaller, on +49 69 1344 6492, on Thursday 7 January from 10h00 to 11h00 and from 14h00 to 15h00 and again on Friday 8 January from 10h00 to 11h00 and from 14h00 to 15h00.

Application and selection process

For further information on how to join us, read more.

The recruitment process for this position will include a written exercise, a presentation and interviews.