Internal Communication Specialist - Governance and Transformation Services Division

Entry/early career
CSO/Gov. &Transform.Services

General Information

Type of contract Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply? EU nationals

Salary E/F (1) (minimum full time monthly net salary €4,167 and benefits, see further information section)

Role specialisation Internal Communication & Transformation

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 22.06.2021

Your team

You will join the Governance and Transformation Services Division, which acts as a cross-functional service platform under the management of the Chief Services Office (CSO). CSO units have more than 800 staff delivering internal ECB services in the fields of administration, human resources, information systems and finance.

Our Division has around 50 staff providing horizontal services in the areas of communication, service delivery and optimisation, financial management and quality management. We are currently working on transforming working practices in CSO units and fostering collaborative and cross-functional approaches with a strong focus on people, flexibility, learning and results.

This position is in the Division’s internal communication team. You will join a small, dynamic and collaborative team of internal communication experts who seek to continuously improve the services they offer, both across the CSO and beyond, and to improve and innovate the organisation’s ways of working. The team provides engaging and open communications in support of initiatives and projects driven by colleagues working in IT, administration, finance and human resources.

The Division offers a dynamic environment where you can work with and learn from other people every day and challenge yourself on new tasks. We offer excellent opportunities to combine your knowledge of communication with your creativity in order to devise effective new communications activities.

You will bring skills and experience in the areas of drafting and digital communication, creativity and the capacity to think outside of the box, as well as a passion for delivering positive change. With your ability to drive forward new ideas and initiatives, you will also facilitate communities of practice. We expect you to have experience of coordinating communications projects or services, as well as experience of devising workshops and facilitating collaboration among multiple stakeholders in an engaging way.  

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As an internal communication specialist, you will:
  • offer internal communication advice to colleagues;
  • facilitate communication strategies and plans, as well as designing and coordinating internal communication campaigns;
  • create engaging written and audio-visual content (texts, intranet articles, videos, infographics, etc.);
  • design and deliver communications events, training and workshops, as well as advising on communication-related elements of other events and conferences;
  • facilitate communities of practice;
  • lead and develop one of the services that the team offers, guided by quantitative and qualitative indicators measuring our performance.

This position will offer excellent opportunities to further strengthen your communication skills in a multi-faceted environment and develop customer-oriented services for internal clients. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

  • a bachelor’s degree or equivalent in communication, PR, economics, international relations, business administration, political science, sociology, psychology or another relevant field (click here for details on degree equivalences);
  • in addition to the above, a minimum of three years’ experience in the field of communication (of which ideally two or more years in the area of internal communication);
  • a proven ability to give strategic communication advice to internal customers;
  • hands-on experience of customer and stakeholder relationship management at all levels;
  • writing and storytelling skills;
  • a track record of designing and facilitating workshops and meetings or preparing and leading training sessions;
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

  • sound knowledge and experience of change management;
  • experience with driving communities of practice;
  • knowledge and experience of applying lean practices;
  • experience in coaching, videography and visual communication.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.
You are aware of your strengths and areas for development and know what motivates you to perform at your highest level.

Working modalities

We are willing to discuss part-time arrangements.

Further information

The contract offered will be fixed-term, the appointment being for 12 months as of the exact starting date of the selected person.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to Anna Nuzzolo, Internal Communication Team Lead, on +49 172 2536511 between 12:00 and 13:00 CET on Monday, 7 June.

Application and selection process

For further information on how to join us, read more.

The recruitment process for this position will include a written exercise, a presentation and interviews.