Digital Content Collaboration Expert

Experienced
Secretariat
2808

General Information

Type of contract Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs

Who can apply? EU nationals

Salary F/G (1) (minimum monthly net salary €4,914 and benefits, see further information section)

Role specialisation Information Management

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 15.03.2021

Your team

You will be part of the Information Governance Division in the Directorate General Secretariat. Our Division has 50 staff members who provide the framework, policies, procedures and tools to ensure that ECB staff and EU citizens have access to and can make the most of our information, now and in the future. We are currently one of the key players of the ECB Digital Transformation initiative.

In your role as Digital Content Collaboration Expert, you will be part of a team of six members of staff focusing on all aspects of the ECB collaboration tools suite, including real-time document collaboration, document storage, mobile editing, intranet and other tools used to improve information collaboration.

You will help to solve multidimensional information management problems, improve user experience and generate value for the ECB and ESCB users by leveraging on existing technology and/or identifying innovative new ways forward.

You will provide front-end/user interface (UI) configuration, design, platform management, testing and training services for a range of content management and collaboration tools, including OpenText Content Server 16.2.10, Microsoft 365, Confluence and Interact. More specifically, you will work with end-users to analyse, design and configure new collaboration solutions. This may involve developing workflows and integrations between systems, templates and web reports, as well as migrating data and creating an interface with other applications. 

You will have to work together with teams across the ECB to understand their requirements and workflow needs. You will work closely with other collaboration system owners on cross-functional opportunities to create a seamless and connected ecosystem to make developers, system owners, management and others more open and efficient.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

Your role

As a Digital Content Collaboration Expert, you will:
  • execute the collaboration-related activities of the Enterprise Information Management strategy and the Division’s strategic planning in close cooperation with other business areas;
  • gather user requirements and design content management, collaboration, task management and/or workflow solutions that meet their needs; 
  • analyse, design and configure new collaboration solutions for teams and individuals; 
  • take responsibility for the collaboration product backlog, prioritise initiatives and ensure deadlines are met;
  • engage and collaborate closely with teams across the ECB to define a forward-looking vision for the deployment and maintenance of ECB collaboration tools;
  • support the adoption and strategic use of collaboration tools;
  • communicate progress and performance to stakeholders and senior management; 
  • drive the ECB’s collaboration application and integration strategy to create a holistic environment. 

The position offers you excellent opportunities to contribute to the digital transformation of a dynamic institution. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

Essential: 
  • a master’s degree or equivalent in information management, computer science, knowledge management or another relevant field (click here for details on degree equivalences);
  • deep understanding of collaboration products (OpenText Content Server, Microsoft 365, Confluence and Interact) and experience with them in a large organisation environment; 
  • solid experience at an intermediate or higher level with at least one of the following:
  • front-end/UI web development;
  • Content Management System administration;
  • graphic design;
  • user experience (UX) design;
  • information architecture;
  • track record of managing highly complex collaboration projects; 
  • professional customer orientation with a strong commitment to provide a high standard of service to users; 
  • strong organisational and planning skills; 
  • an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired: 
  • understanding of change management principles and experience in leading change initiatives;
  • ability to understand and translate complex information and issues;
  • ability to work independently in a rapidly evolving environment; 
  • ability to interact with and influence stakeholders at different levels.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

Working modalities

To enable the Division to maintain its business continuity capability, you will occasionally be expected to perform work during non-standard working hours and work at the ECB’s standby sites.

Further information

The formal title for this position will be Organisational Solutions Expert. 
For additional information on this specific vacancy, you can speak to the hiring manager, Sylvie Beausuroy, on +49 (0)69 1344 17122 

Application and selection process

The recruitment process for this position includes a written exercise, a presentation and interviews.